We produce fresh! Made to order and individually by hand.

This means that depending on order volume and stock levels, delivery times can vary between one and three weeks.

Austria: Delivery via Austrian Post AG or DPD
Shipping costs €5.90

Shipping within Austria is free for orders over €75.

Germany: Delivery via DHL
Shipping costs €11.90

Shipping to Germany is free for orders over €100.

International shipping: Inquiries via email to info@heldenshop.at

Packages under 30 kg are shipped via Austrian Post or DPD (within Austria) or DHL (within Germany). Packages over 30 kg are delivered by a freight carrier. The carrier will contact you directly after you place your order.

Yes - simply send us an email and we will get back to you with the shipping options.

info@heldenshop.at

The right of withdrawal applies for 14 days after conclusion of a contract or receipt of ordered goods. To exercise your right of withdrawal, you must inform us in writing or by email that you wish to cancel the order. You must then return the goods within 14 days.

How does the exchange/refund process work for online orders?

Personalized items are generally non-returnable, unless they are damaged or have been delivered incorrectly.

You will receive a return label from us, which you should print out and include in your package.
Enclose your package. Drop off your package at one of the locations listed on the
Fill out the return label with the shipping provider listed and send it.
to the following address:

Picturized eU
Masurewaldstraße 1
3033 Altlengbach
Austria

If it is a freight item (over 30 kg), please contact us.
Please send your order number and contact details to info@heldenshop.at. The shipping company will contact you directly to coordinate the next steps.

After receipt and inspection of your return, the (difference) amount will be refunded or credited to you.

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Who pays for the return shipping?

The sender is responsible for the return (e.g., incorrect goods delivered, damaged goods).
(Goods): Of course, there are no costs for you as a customer.

The return is caused by the recipient (e.g., incorrect orders, wrong sizes).
or goods ordered for selection): The return will be
at your expense and at your instigation.

Has my return shipment arrived?

Until your
Once the return has arrived at the Heldenshop warehouse, you are responsible for the
They were responsible. Please obtain a shipping receipt.
Issue this when you take the return to the shipping service provider.
Using the return number on your receipt, you can check the current status.
Your return will be kept in mind.

Once the return has been received in the Heldenshop warehouse, you will receive a confirmation by email.

What can I do if the order is damaged?

Please contact info@heldenshop.at

Yes - whether XS or 5XL, everyone will find what they're looking for with us.

Since the availability of these sizes fluctuates, we cannot offer them regularly. Therefore, please send us a brief email specifying your desired product and size, and we will get back to you with a suitable offer.

info@heldenshop.at

As long as you have not completed the order, you can add further items to the order at any time using the "add to cart" button.
No changes are possible once an order has been placed.

Please contact us at info@heldenshop.at

The right of withdrawal applies for 14 days after conclusion of a contract or receipt of ordered goods. To exercise your right of withdrawal, you must inform us in writing or by email that you wish to cancel the order (info@heldenshop.at). If the goods have already been shipped, you must return them within 14 days of receipt.

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